Technical support

Hire a technical support operation that grows with you. Our agents become experts in your product, delivering 24/7 support with lightning-fast SLAs.

Fast, fully-managed tier 1 & 2 support with month to month pricing.

Seamlessly extend your internal team with top talent from American, EU & APAC timezones.

Trusted by industry-leading platforms from startup to enterprise

Customer-first support

Expert level 1 & 2 support teams

Customer-first tech support delivered by the best agents.

Unlike traditional BPOs, Influx teams are from locations that guarantee a seamless customer & brand experience.

Why Linktree partnered with Influx →

Jermaine, Delivery Manager, 4 yrs with Influx

Fast resolutions

Technical expertise you can rely on

Launch pre-trained teams to help with:

Hardware/software setup
Hardware/software configuration
Issue debugging and resolution
Outage management
Account and security assistance

Expert teams that understand technology & service excellence.

Why Karbon partnered with Influx →

Lia, Delivery Manager, 8 yrs with Influx

Scale on demand

Flexible & scalable solutions

Tech support that feels in house, with the flexibility and scalability of a trusted partner.

Influx teams come on simple month to month plans, giving you the flexibility to scale up and down as needed.

Why ClassPass partnered with Influx →

Ana, Customer Support, 3 yrs with Influx

What our partners say

“We absolutely crushed our year over year SLAs. We couldn’t have had such a successful Q1 without Influx’s help.”

Shannon Vilmin, Team Lead (Operations), ClassPass

Discover how ClassPass partnered with Influx to achieve 89% single touch resolutions.

Influx clears Asana Rebel's backlog globally

See how a 24/7, multilingual solution delivers top tier support

4.7 stars

Asana Rebel's score after Influx

Partnered with Influx since 2020

My experience was great! What I really appreciated was the customer service experience! I explained to them that the app didn’t fit with my needs and they immediately started the refund and cancelled my subscription! After 2 days I had my money back! So, even though I didn’t use the app for long time, the customer service experience is 5 star and for this reason I recommend this app!

Elisa, Asana Rebel customer

See how Asana Rebel X Influx received 44,000 reviews with average 4.7 star rating in the app store. Read the case study →

FAQs

What kind of support do you offer?

We provide fast, flexible, 24/7 customer support across email, chat, phone, SMS, and social media. Choose from full-time or part-time coverage — all managed by us, aligned with your brand, and available in one week.

How do you match our brand voice?

Every agent completes immersive training on your tone, workflows, and customer expectations. We build a custom playbook, run hands-on training, and review draft responses before go-live to ensure your brand voice is consistent in every reply.

Can I scale my team up or down?

Yes. Our month-to-month plans are built for flexibility. Scale up during busy seasons, scale down during quieter months — no penalties, no lock-in contracts.

How quickly can we get started?

You can launch in as little as 1 week. We have pre-trained, pre-vetted agents ready to join your team, fast.

Do you offer multilingual support?

Yes. We offer support in English, French, Spanish, and more. Multilingual coverage is available with dedicated teams, with an extended lead time.

How do you ensure quality?

We monitor performance through: